Are you encountering the frustrating “QuickBooks Subscription Has Expired / Lapsed” error? Whether you use QuickBooks Desktop or QuickBooks Payroll, subscription issues can disrupt your workflow and prevent you from accessing key features. The good news is that fixing this problem is straightforward. In this blog post, we will guide you through the steps to resolve the error, renew your QuickBooks subscription, and get back to running your business smoothly.
What Does “QuickBooks Subscription Has Expired / Lapsed” Mean?
The “QuickBooks Subscription Has Expired / Lapsed” error typically appears when your QuickBooks subscription ends or when there’s an issue with your payment. This can prevent you from accessing important features such as automatic updates, payroll services, and even customer support. It’s a common issue that many QuickBooks users face but can be easily fixed with a few troubleshooting steps.
If you’re unsure of how to resolve this issue or reactivate your subscription, here’s what you need to know.
Also Read: Top QuickBooks Enterprise Reports for Financial Management
Why Does My QuickBooks Subscription Expire or Lapse?
There are a few reasons why your QuickBooks Subscription might have expired or lapsed:
- Failure to Renew QuickBooks Subscription: If your renewal payment didn’t go through or you forgot to renew your subscription, QuickBooks will display this error.
- Payment Processing Issues: Problems with the payment method (e.g., expired credit card or bank account) can result in a lapsed subscription.
- Intuit Account Issues: If there are discrepancies in your Intuit account or subscription details, QuickBooks may not recognize your valid subscription.
- Trial Version Expired: If you are using a trial version of QuickBooks, it will eventually expire, triggering the error.
How to Fix the “QuickBooks Subscription Has Expired / Lapsed” Error
Here are the steps to resolve the error, renew your QuickBooks subscription, and get back to business:
1. Verify Your Subscription Status
First, check the status of your QuickBooks subscription. To do this:
- Open QuickBooks.
- Go to the Help menu and click on My Account or Manage My Subscription.
- Check if the subscription is active. If it’s expired, you will see an option to renew your subscription.
2. Renew QuickBooks Subscription
If you find that your QuickBooks subscription has expired, you will need to renew it to continue using the software. Here’s how to renew your QuickBooks subscription:
- Go to the QuickBooks website and log in to your Intuit account.
- Navigate to the Subscription Renewal section.
- Choose your subscription type (e.g., QuickBooks Desktop, QuickBooks Payroll, etc.).
- Select a renewal plan and enter your payment details.
- Complete the payment process and confirm the renewal.
Once your payment is processed, QuickBooks will update your subscription status, and you should no longer see the “Subscription Has Expired / Lapsed” error.
3. Reactivate QuickBooks Payroll Subscription
If you’re using QuickBooks Payroll, you may encounter this error because your payroll subscription has lapsed. To reactivate QuickBooks Payroll Subscription, follow these steps:
- Open QuickBooks Desktop and go to the Employees menu.
- Click My Payroll Service and select Manage Payroll Service.
- You will be prompted to sign in to your Intuit account.
- If your payroll subscription has expired, follow the prompts to renew it.
Once the payment is processed, your payroll services will be reactivated, and the error will be resolved.
4. Ensure Your Payment Details Are Up to Date
If your QuickBooks Subscription has expired because of a payment failure, make sure your payment details are current. This includes checking if your credit card or bank account information is valid and up-to-date. To update your payment information:
- Sign in to your Intuit Account.
- Go to the Billing & Subscription section.
- Update your payment method and save the changes.
Once your payment details are updated, you can proceed to renew your subscription.
Also Read: Migrate from QuickBooks Online to QuickBooks Enterprise
5. Install the Latest QuickBooks Updates
Sometimes, software updates can affect your subscription status. Be sure your QuickBooks is running the latest version by following these steps:
- Open QuickBooks.
- Go to the Help menu and select Update QuickBooks.
- Click Check for Updates, and install any available updates.
After the update is complete, restart QuickBooks and check if the error persists.
6. Contact QuickBooks Support
If you’ve tried all the above steps and still encounter the error, don’t hesitate to contact QuickBooks customer support for further assistance. Their support team can help resolve subscription issues, including reactivating your QuickBooks Payroll subscription or helping you renew QuickBooks Desktop subscription.
For immediate help, call 844-753-8012, and a QuickBooks expert will assist you in getting your subscription back on track.
How to Get a QuickBooks Subscription
If you don’t have a QuickBooks Subscription yet and are looking to get one, here’s what you can do:
- Visit the official Intuit QuickBooks website.
- Choose the right subscription plan for your business (QuickBooks Desktop, QuickBooks Online, or QuickBooks Payroll).
- Select a QuickBooks Plus Annual Subscription if you need an all-in-one solution with accounting, payroll, and more.
- Follow the on-screen instructions to complete your purchase.
After purchasing, you can download and install QuickBooks, and your subscription will be active.
Conclusion
The “QuickBooks Subscription Has Expired / Lapsed” error can be frustrating, but it’s easy to fix with the right steps. Whether you need to renew QuickBooks Desktop subscription, reactivate QuickBooks Payroll, or simply update your payment information, the solutions are simple and quick.
If you continue to face issues or need further assistance, feel free to contact QuickBooks support at 844-753-8012. Their team is always ready to help you reactivate or renew your QuickBooks subscription and keep your accounting tasks running smoothly.
