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How to Fix QuickBooks Payroll Error Code 557?

QuickBooks Payroll Error Code 557

QuickBooks is a powerful accounting software that has simplified financial management for countless businesses. One of its key features is the payroll system, which helps you manage you employees’ paychecks and taxes seamlessly. However, like any software, QuickBooks is not immune to errors, and one common error that users may encounter is QuickBooks Error Code 557. This error can disrupt your payroll process and cause frustration, but worry not – in this article, we will guide you through the steps to fix QuickBooks Payroll Error Code 557 and get your payroll system back on track.

Understanding QuickBooks Payroll Error Code 557

Error Code 557 in QuickBooks typically occurs when there’s an issue with your company file, this is the main storage location for all of your financial information. This error can occur in various ways, including:

  • QuickBooks freezing or becoming unresponsive when you try to access payroll.
  • An error message displaying “Error 557: QuickBooks has encountered a problem and needs to close.”
  • Your computer crashing or rebooting when using QuickBooks Payroll.

While this error might seem daunting, it’s essential to remember that it can be resolved with the right troubleshooting steps.

Causes of QuickBooks Payroll Error Code 557

Before diving into the solutions, let’s understand what might be causing Error Code 557 in your QuickBooks payroll system. Several factors can contribute to this error, including:

1. Damaged Company File:

If your company file is corrupted or damaged, it can lead to various errors, including Error 557.

2. Outdated QuickBooks:

Running an outdated version of QuickBooks can trigger errors. Ensure you have the latest updates and patches installed.

3. Incorrect Payroll Setup:

Any misconfiguration or incorrect settings in your payroll setup can lead to errors in processing payroll.

4. Virus or Malware:

Sometimes, malicious software can interfere with QuickBooks operations, causing errors like Code 557.

Must Read:- How To Fix QuickBooks Desktop Error H202?

Solutions to Resolve QuickBooks Payroll Error Code 557

Solution 1: Making Changes to Windows Registry

  • Start the system and then you should type a command into the search bar.
  • Then, press Ctrl and Shift while selecting the Enter tab.
  • You’ll then be directed to the Control panel.
  • After that, click the Yes tab. The system will then launch with a flashing cursor, prompting you to enter in Regedit and hit the Enter tab.
  • Select the key associated with error 557 in the written record editor now.
  • From the file menu, select Export.
  • The next step is to select the folder where you will store the QuickBooks backup key in order to prevent data loss.
  • In the file box name, provide a name for the system file.
  • Make sure the export range box has the specified branch selected.
  • The file will be saved with a.reg file extension after you click the save tab.
  • Finally, you will have a copy of the written record entry for QuickBooks.

Solution 2: Setup the latest updates for QuickBooks Desktop

  • Open QuickBooks Desktop.
  • Next head to the Help menu and click on update QuickBooks Desktop.
  • Click on the update now tab.
  • Check the Reset update box now, then select the Get updates tab.
  • The desktop update for QuickBooks may take some time.

Solution 3: Attempt Restoring Your System

  • Turn the system on and login as the administrator.
  • After that click the Programs tab.
  • Select the System tool from the Accessories menu.
  • Go to the System Restore tab at this point.
  • After selecting the Next tab, a new screen will appear with your options for restoring the system.
  • The next step is to select a restore point by clicking on the list.
  • And keep in mind that choosing the most recent time will allow you to restore the system.
  • Next, locate a confirmation window and select the subsequent tab.
  • After it is finished, the restoration process will start.
  • The system must be restarted before QuickBooks can be opened.

Solution 4: Reactivating the expired QuickBooks Subscription

It is important for consumers to restart their QuickBooks membership if it has expired because doing so will also resolve QuickBooks Error code 557. The following steps are involved in the reactivation process:

  • The user must initially login to their QuickBooks account.
  • Continue on to the Products and Services page after that.
  • The user needs to click the Payroll Subscription tab at this point.
  • If the payroll status is Canceled, the user must reactivate their QuickBooks membership by clicking Reactivate subscription.
  • After that, click Save.
  • Then tap the Activate option, and finally click Got it.

Solution 5: Re-validate QuickBooks Service Key

  • You need to launch QuickBooks and go to the Employees menu in order to complete this process.
  • Additionally, select the Manage service key after clicking on My Payroll services.
  • Select the Edit tab from the QuickBooks service keys Window’s bottom and make a note of the service key.
  • Choose the Add tab, then enter the Service key.
  • Next, click on both the Finish and Next tabs.
  • On the Payroll update message, hit the OK tab.
  • Additionally, make sure the service status is active before clicking the Next tab.


QuickBooks Payroll Error Code 557 can be frustrating, but it’s not insurmountable. By following the solutions outlined in this article, you can effectively troubleshoot and resolve this error, getting your payroll system back on track and ensuring smooth financial management for your business. Remember to regularly update your QuickBooks software, maintain a backup of your company file, and stay vigilant against malware or virus threats to prevent such errors from occurring in the future.

Frequently Asked Questions

What is QuickBooks Payroll Error Code 557?

QuickBooks Payroll Error Code 557 is an error that occurs in QuickBooks when there is an issue with your company file or payroll setup. It can manifest as freezing, crashing, or error messages when using the payroll feature.

How do I update QuickBooks to resolve Error Code 557?

To update QuickBooks, Open the software, click on the “Help” menu, select “Update QuickBooks,” choose the “Update Now” tab, and click “Get Updates.” After updating, restart your computer to check if the error is resolved.

Can a damaged company file cause Error Code 557?

Yes, a damaged or corrupted company file is one of the common causes of Error Code 557. You can verify and rebuild your company file to fix this issue.

What is QuickBooks File Doctor, and how can it help with Error Code 557?

QuickBooks File Doctor is a diagnostic tool provided by Intuit to fix common data file errors. You can download and run this tool to scan for and repair issues in your company file, potentially resolving Error Code 557.

Should I be concerned about malware or viruses causing Error Code 557?

Yes, malware or viruses can interfere with QuickBooks operations and lead to errors, including Error Code 557. It’s advisable to run antivirus and anti-malware scans on your computer to ensure it’s not infected.

How can I adjust payroll settings to fix Error Code 557?

To adjust payroll settings, open QuickBooks, go to the “Employees” menu, and select “Payroll Setup.” Review your payroll settings, make any necessary corrections or updates, and save your changes. Then, try running payroll again to check if the error is resolved.

What should I do if none of the solutions work for Error Code 557?

If none of the provided solutions work, or if you’re uncomfortable troubleshooting the issue on your own, it’s advisable to seek professional help. You can contact QuickBooks customer support or consult with a certified QuickBooks ProAdvisor for expert assistance in resolving Error Code 557.


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